Survey

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Access to Care 

1. The waiting time to schedule an appointment was satisfactory. 5 4 3 2 1 N/A
2. Access to care via available appointment times met your needs. 5 4 3 2 1 N/A
3. The office was easily accessible by phone. 5 4 3 2 1 N/A
4. The staff was courteous and polite. 5 4 3 2 1 N/A
5. The doctor-on-call was accessible by phone at night or on the weekend. 5 4 3 2 1 N/A
6. If your call was placed “on-hold”, was the amount to time acceptable? 5 4 3 2 1 N/A

During Your Visit

1. Any forms needing completion were fully explained. 5 4 3 2 1 N/A
2. The waiting room/exam rooms were comfortable, clean and safe. 5 4 3 2 1 N/A
3. The staff was professional and addressed you in a respectful manner. 5 4 3 2 1 N/A
4. The staff informed you of any delays or changes in appointment time. 5 4 3 2 1 N/A
5. The registration process was efficient. 5 4 3 2 1 N/A
6. Your requests were handled promptly and efficiently. 5 4 3 2 1 N/A

Your Provider and Clinical Staff

1. The clinical staff introduced themselves and showed concern. 5 4 3 2 1 N/A
2. The physician was attentive to your concerns or condition. 5 4 3 2 1 N/A
3. You were given time to ask questions. 5 4 3 2 1 N/A
4. You were able to participate in the decisions concerning your care. 5 4 3 2 1 N/A
5. Your health status was reviewed and explained. 5 4 3 2 1 N/A
6. You were given literature regarding your condition. 5 4 3 2 1 N/A
7. Confidence and skill of physician. 5 4 3 2 1 N/A

Your Safety

1. The staff utilized safety precautions, as necessary. 5 4 3 2 1 N/A
2. Prescriptions were explained to your satisfaction. 5 4 3 2 1 N/A
3. You were offered information about right to privacy with regard to your medical records. 5 4 3 2 1 N/A

Billing Process

1. You were informed of financial policies and the billing process. 5 4 3 2 1 N/A
2. The statement you received was understandable and accurate. 5 4 3 2 1 N/A
3. Inquiries to the Business Office were handled efficiently and courteously. 5 4 3 2 1 N/A
4. Insurance questions were adequately explained to you. 5 4 3 2 1 N/A
Likelihood of Recommending Our Practice to Others: 5 4 3 2 1 N/A

Results

Combined % of responses greater than 3
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FY 2010

Jan 2010 - March 2010
75 People, 99%
Apr 2010 - Jun 2010
69 People, 97%
July 2010 - Sep 2010
41 People, 94%
Oct 2010 - Dec 2010
37 People, 97%

FY 2011 

Jan 2011 - Mar 2011
41 People, 98%
Apr 2011 - Jun 2011
33 People, 97%
Jul 2011 - Sept 2011
55 People, 97%
Oct 2011 - Dec 2011
41 People, 99%

FY 2012

Jan 2012 - Mar 2012
46 People, 97%
Apr 2012 - Jun 2012
25 People, 95%
Jul 2012 - Sept 2012
29 People, 97%
Oct 2012 - Dec 2012
26 People, 98%

FY 2013

Jan 2013 - Mar 2013
16 People, 99%
Apr 2013 - Jun 2013
25 People, 96%
Jul 2013 - Sept 2013
27 People, 98%
Oct 2013 - Dec 2013
10 People, 98%

FY 2014

Jan 2014 - Mar 2014
26 People, 97%
Apr 2014 - Jun 2014
23 People, 98%
Jul 2014 - Sept 2014
12 People, 97%
Oct 2014 - Dec 2014
14 People, 99%

FY 2015

Jan 2015 - Mar 2015
24 People, 99%
Apr 2015 - Jun 2015
22 People, 98%
Jul 2015 - Sept 2015
22 People, 99%
Oct 2015 - Dec 2015
18 People, 97%

FY 2016

Jan 2016 - Mar 2016
25 People, 96%
Apr 2016 - Jun 2016
39 People, 98%
Jul 2016 - Sept 2016
35 People, 99%